These Terms and Conditions (“Terms”) govern your use of our website ZenLibrary.org (“Website”) and the purchase of products through our shop. By accessing the Website or placing an order, you agree to be bound by these Terms.
ZenLibrary.org is owned and operated by Black and White Trading Ltd, a UK-registered company.
1. Our Service
- We sell print-on-demand products made to order through third-party suppliers, including Printful and others.
- Products are produced and shipped directly by these partners.
- Orders may be fulfilled through our Website or third-party platforms such as Etsy or Amazon.
2. Orders
- When you place an order, you will receive an email confirmation.
- Orders are made specifically for you once placed.
- Once production has started, orders cannot be cancelled or changed.
- In case of low card stock, we might use comparable paper to fulfill the order. The substitute will be as close to the original as possible.
3. Delivery
- Fulfilment typically takes 3–7 business days, after which your order is shipped.
- Estimated shipping times (after fulfilment):
- UK: 4–6 business days
- Europe: 4–8 business days
- USA: 3–4 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
- Shipping times are estimates and not guaranteed.
- Additional customs fees or taxes may apply for international orders. These charges are your responsibility.
4. Tracking
- You will receive a tracking link via email once your order has shipped.
- If your order is late, please:
- Check your order confirmation for errors in the delivery address
- Contact your local post office
- Check with neighbours in case the courier left the package nearby
- If none of these resolve the issue, contact us at [insert support email] with your order number.
5. Returns and Refunds
- Because all items are made to order, we do not accept returns or exchanges for reasons such as change of mind, incorrect size, or colour preference.
- We will provide a replacement or refund in the following cases:
- The item is received damaged
- The item received is incorrect
- The item was mislabelled by the supplier
- To request a replacement or refund: Contact us at [insert support email] within 7 days of receiving your order, providing your order number and clear photos of the issue.
6. Exchanges
- We do not offer exchanges for size or colour.
- Please use the size guides on product pages before ordering.
7. Customer Responsibility
- You are responsible for providing the correct delivery address.
- If you provide an incorrect address and the order cannot be delivered, reshipping will be at your cost.
8. Digital Downloads
- Digital products (such as eBooks, guides, or downloads) are delivered electronically and are available immediately after purchase.
- By purchasing a digital product, you agree that your 14-day right to cancel under UK consumer law ends once the download has begun.
- All digital products are for personal use only and may not be shared, copied, or redistributed without permission.
9. Third-Party Resources
- From time to time we may link to third-party websites or resources.
- We are not responsible for the content, accuracy, or availability of these external resources.
- Your use of any third-party websites is at your own risk and subject to their own terms and policies.
10. Affiliate Links and Recommendations
- Some links on our Website are affiliate links, which means we may earn a commission if you purchase through them.
- This does not affect the price you pay and we only recommend products we believe are relevant to our audience.
- We are not responsible for the quality, delivery, or suitability of products purchased through affiliate links.
11. Refunds – Digital and Affiliate Products
- Digital downloads are non-refundable once the download has begun.
- Products or services purchased from third parties through affiliate links are subject to that third party’s own returns, refunds, and terms of sale.
12. Website Use
- By accessing and using ZenLibrary.org, you agree to use the site lawfully and not for any activity that could damage the site or interfere with others’ use.
- We may restrict or block access if a user breaches these terms.
13. Intellectual Property & Copyright
- All text, images, designs, and other content on ZenLibrary.org are owned by Black and White Trading Ltd or used under licence.
- You may not copy, reproduce, or distribute content without prior written consent, except where content is explicitly marked for sharing.
- Digital downloads are licensed for personal, non-commercial use only, unless otherwise stated.
14. User Content
- If you submit content (comments, reviews, images), you grant us a non-exclusive licence to use, display, and reproduce that content for site operation.
- You must not post unlawful, defamatory, or infringing content.
15. External Links
- org contains links to third-party websites (including affiliates). We are not responsible for their content, security, or policies.
16. Disclaimers
- Content on this site (including articles, blog posts, and resources) is provided for general information purposes only and does not constitute professional advice.
- We make no guarantee that information is complete, accurate, or up-to-date.
17. Limitation of Liability
- We will not be liable for loss or damage arising from your use of the site, except where required by law.
- Our liability in connection with any product purchase is limited to the value of that purchase.
18. Governing Law
- These Terms are governed by the laws of England and Wales.
- Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
- If you have questions about these Terms, please contact us here.